Dedicated to your stay.
A personal concierge to coordinate the details, discuss the options and help turn your wishes into considered arrangements.
“The finest luxury is a place that feels entirely yours—and the freedom to simply be.”
One personal connection.
A world of possibility.
Luxury is knowing who to turn to. Your dedicated VIC concierge helps shape the stay around your people, your preferences and the details that make you feel at home.
Alongside that human connection, askVIC brings intelligent travel assistance to your phone—so inspiration and planning can travel with you.
Just askVIC.
Included intelligent assistance for travel ideas, villa exploration and sharing what matters to you, wherever the day takes you.
Locally connected.
Destination knowledge and service coordination that bring you closer to the food, culture and experiences you came to discover.
Your concierge companion.
Always within reach.
A new idea over breakfast. A question before you fly. A wish to make tomorrow a little more memorable. Open askVIC and begin the conversation.
- Explore destinations and exceptional villa stays
- Develop dining, wellness and cultural ideas
- Share your group's interests and preferences
- Continue planning from your phone, wherever you are
Included concierge assistance. Experiences and third-party services are quoted separately unless expressly included in your proposal.
askVICYOUR VIRTUAL INTELLIGENT CONCIERGE
A little inspiration for your stay
A relaxed dinner at the villa, local dishes and something special for our anniversary.
Start with a private-chef evening built around regional ingredients. Share your date, dietary preferences and the atmosphere you have in mind with your concierge.
THE HUMAN TOUCH
Your dedicated concierge confirms the chef, menu, timing and cost with you.
Illustrative conversation
Care that follows
the rhythm of your stay.
We begin with you.
Arrival times, favorite foods, the people joining you and the occasions you are celebrating. Build the brief that helps your concierge prepare the details.
Make the day your own.
A slower morning, an afternoon exploring or dinner at home. Discuss your plans and requests with a concierge who understands the shape of your stay.
A person to turn to.
For changes that need attention, contact your concierge through the details supplied for your stay. Personal coordination matters when the answer needs more than technology.
A local table.
A lasting memory.
Bring the destination into your stay through food, craftsmanship and the people who know it best.
Tell us what would
make it extraordinary.
All arrangements are subject to destination, property rules and provider availability. Your concierge confirms services and pricing before booking.
Technology makes it easier.
People make it exceptional.
askVIC helps you explore possibilities and express what you want. VIC's concierge team adds context, discretion and the practical judgment needed to coordinate a real stay.
That is our approach to modern luxury service: thoughtful digital assistance, backed by a dedicated human connection.
A little clarity.
Before you travel.
Is askVIC included with my Luxe Retreats stay?
Yes. askVIC is included as part of the Luxe Retreats concierge offering. Use it to explore ideas, communicate preferences and start planning wherever you are. Your dedicated concierge coordinates the personal arrangements, with availability and any additional charges confirmed before booking.
How do askVIC and my dedicated concierge work together?
askVIC gives you a convenient digital starting point for questions, inspiration and your travel preferences. Your dedicated concierge brings human judgment, local coordination and personal attention to the details. Requests that need supplier confirmation or a specific arrangement are handled with the concierge team.
What does a dedicated concierge help arrange?
Your concierge can help plan arrival transfers, private chefs, groceries, in-villa wellness, excursions and celebrations. Share what matters to your group, including dietary preferences, ages and the pace you want. Arrangements depend on the destination, property rules, provider availability and your approval of the cost.
Are private chefs, transfers and experiences included in the villa rate?
The concierge offering includes askVIC and personal planning support. Third-party services such as chefs, transport, yacht charters and wellness treatments are priced separately unless your proposal expressly includes them. Your concierge confirms the scope and charges before you commit.
Can I use askVIC while I am travelling?
Yes. Open askVIC on your phone to explore ideas and start a conversation while on the go. For time-sensitive changes to a confirmed stay, use the direct contact details supplied by your concierge. Your arrival information will explain the appropriate support channels.
When does concierge planning begin?
You can share your preferences while choosing your villa so the proposed stay reflects your priorities. Once the stay is confirmed, your concierge can develop the arrival plan and requested services in greater detail. Booking early is especially helpful for peak-season dining, specialist providers and larger celebrations.
Can you arrange authentic local experiences?
Tell us what you would love to discover, from a market visit or cooking lesson to art, architecture and time on the water. Your concierge can explore suitable local options and discuss the right pace for your group. Guides, access, operating conditions and prices are confirmed for your dates.
Does an askVIC conversation confirm a booking?
No. A conversation helps develop your plans and preferences. Villas and additional services are confirmed only through the applicable proposal, terms and payment process. Your concierge will explain what has been requested, what is available and what is confirmed.